Tier1 IT and AV support is essentially the first level of competency on technology issues you might be having with your, Cell Phone, Laptop, Desktop, Television, or just about any other technology you can think of. 

From Room systems at your home or at your business, we can provide the level 1 service to then help fix or find a solution to your issue, or if necessary, progress the issue to a manufacture or service provider. (Which would be considered Level 2 support)

This can be physically ON the job site or OFF the job site virtually.